Shipping Policy

At Feline Skinscience, we focus on clear communication and efficient service. Below, you’ll find the essential details about our shipping process to help keep your shopping experience smooth.

Order Processing, Shipping, and Delivery Times

Our usual delivery windows are listed below:

  • Order Cut-Off Time: Orders submitted before 23:00 CET are processed within 1-2 business days.
  • Processing Time: 1-2 business days (Monday to Friday).
  • Shipping Time: 7-14 business days.
  • Estimated Total Delivery Time:
    • United Kingdom: 8-16 business days.
    • Ireland: 8-16 business days.
  • Deliveries are carried out from Monday to Friday.

Shipping Information

  • Shipping Methods: We send orders with PostNL, DHL, and FedEx for quick and dependable delivery.
  • Shipping Costs: There are no hidden fees — the amount shown at checkout is the final cost.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a tracking number so you can follow your shipment in real time. Please note that Track & Trace updates may take a little time to appear.
  • User-Friendly Status Check: You can easily check your order status on our website with simple instructions.

Changes to Your Order

If you need to update your order, contact us at felineskinsciencestore@gmail.com as soon as possible. Please remember that once an order has shipped, changes can no longer be made.

Lost or Delayed Shipments

If your package is lost or delayed, please contact us right away at felineskinsciencestore@gmail.com. Our team will help you as quickly as possible.

Returns & Exchanges

  • Return Policy: You may return your order within 60 days after receiving it.
  • Return Shipping Costs: Customers are responsible for return shipping fees.
  • Missing Items: If anything is missing from your order, contact us immediately at felineskinsciencestore@gmail.com, and we will resolve the matter as quickly as possible.

Cancellations

Incorrect Shipping Address

Please review your shipping address carefully before completing your order. Feline Skinscience is not responsible for orders sent to the wrong address. If you spot an error, contact us immediately at felineskinsciencestore@gmail.com. Address updates may be limited after shipment and may result in additional fees.

By placing an order with Feline Skinscience, you agree to the terms described in this shipping policy.

Contact

We’re happy to help with any questions or concerns:

E-mail: felineskinsciencestore@gmail.com
Store Name: Féline Skinscience
Address: Godebaldkwartier 54, 3511 DX Utrecht, Netherlands

Company Name: Féline Skinscience
Company number: 87034276
VAT number: NL004124746B35

Thank you for choosing Feline Skinscience! We look forward to giving you an exceptional shopping experience.