Shipping Policy

Thank you for shopping with Feline Skinscience. We are committed to delivering your order safely and as quickly as possible.

Order Processing Time

Orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery. If there is a significant delay in the shipment of your order, we will contact you by email at the address provided during checkout.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times may vary depending on your location, carrier availability, customs processing, and other factors outside our control.

Estimated delivery times are provided for reference only and do not guarantee an exact delivery date.

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number, when available. The tracking number may take some time to become active after it is issued by the carrier.

International Shipping

Feline Skinscience may ship to select international destinations. Delivery times for international orders can vary depending on the destination country, customs clearance, and local carrier operations.

Customers are responsible for any customs duties, import taxes, or additional fees that may apply in their country. Feline Skinscience is not responsible for delays caused by customs or local authorities.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Feline Skinscience is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at felineskinscienceproducts@gmail.com. We will do our best to update the address before the order is shipped, but we cannot guarantee changes after processing has begun.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is managed by the carrier. Feline Skinscience is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier directly using your tracking information. You may also contact us at felineskinscienceproducts@gmail.com, and we will assist you where possible.

Damaged Packages

If your order arrives damaged, please contact us at felineskinscienceproducts@gmail.com with your order number and clear photos of the package and damaged item. We will review your case and help resolve the issue according to our store policies.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Feline Skinscience
Email: felineskinscienceproducts@gmail.com
Website:felineskinscienceproducts.com